First identify what is wrong
Check the actual cart and note whether the issue is with:- Product
- Variant
- Quantity
- Selling plan / subscription
- Bundle line items
- Gift product
- Discount
Wrong product or variant
Check that the Jurni section is mapped to the expected Shopify product and exact variant. Variant IDs matter even when two options have similar names. If the product was recently edited in Shopify, reopen the experience and verify the product configuration again.Selling plan is missing
If one-time purchase works but subscription does not:- Confirm the selling plan is active in Shopify.
- Confirm the selected product and variant are included in the plan.
- Confirm the subscription app has synced the selling plan to Shopify.
- Re-test the Jurni purchase option.
Bundle items are wrong
For bundle experiences, test multiple valid combinations. Verify that the expected products and quantities appear as separate or bundled cart items according to the store’s bundle implementation.Gift appears but is not free
This is usually a discount configuration issue rather than an add-to-cart issue. Jurni can add the gift product, while Shopify or your discount system controls the final price of that gift.Nothing is added to cart
Check:- The product/variant is active and available.
- The page’s cart configuration is correct.
- The Shopify Page uses the expected cart provider setup.
- Browser console errors are not blocking the commerce action.
- A custom cart app has not changed its integration behavior.
Related guides
- Products and Variants
- Buy Box Overview
- Subscriptions and Selling Plans
- Building Bundles
- Gift With Purchase
- Cart and Checkout Behavior