> ## Documentation Index
> Fetch the complete documentation index at: https://docs.getjurni.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Connect Bazaarvoice reviews

> Obtain your Bazaarvoice Client Name, connect the review service, and verify the product identifier used by the widget.

Use **Bazaarvoice** to display existing product reviews on a Jurni page. This connection is for the review widget; it does not set up Bazaarvoice product feeds, review collection, or syndication for you.

## Obtain your Client Name

Ask your Bazaarvoice administrator or implementation contact for the **Client Name** used by your production Conversations deployment. It is case-sensitive and is not a display name you invent in Jurni.

Your existing Bazaarvoice loader can help identify it: the client-name segment appears after `/deployments/` in the widget script URL. Have the owner of that deployment confirm it rather than copying a staging or another brand's value. See [Bazaarvoice deployment setup](https://developers.bazaarvoice.com/v1.0-PS-Export/docs/set-up).

Jurni requests **Client Name**, not a Bazaarvoice private API key. If your implementation uses a custom deployment, site, locale, or product-ID format, share those details with the Jurni team before launch.

## Connect and place the reviews

<Steps>
  <Step title="Save the connection">
    Open **Settings → Integrations → Reviews & Pop-ups** in Jurni. Enable **Bazaarvoice**, enter **Client Name**, and select **Save Changes**.
  </Step>

  <Step title="Add the widget">
    In the experience editor, open **Integrations** and add the Bazaarvoice review section.
  </Step>

  <Step title="Check the product mapping">
    Select the intended product for the review placement. Confirm its identifier corresponds to the product in your Bazaarvoice catalogue. A matching visible product name is not enough when the systems use different identifiers.
  </Step>

  <Step title="Verify the published page">
    Save and check the actual live destination. Compare the reviews with the same product on your store and check mobile layout.
  </Step>
</Steps>

## Troubleshooting

**The service does not load:** verify the Client Name, capitalization, and production deployment with your Bazaarvoice contact.

**The service loads but the product is empty:** check the catalogue mapping and whether reviews are available for that product. Do not change the review product ID simply to make unrelated reviews appear.

**It works on the store but not the Jurni page:** the store may have additional deployment configuration. Share the working store URL and Jurni URL with the team so the difference can be checked.

Shopify Pages can already inherit a Bazaarvoice loader from the theme. Check that environment separately rather than installing multiple copies.

## Related guides

* [Review widgets](/integrations/review-widgets)
* [Integration troubleshooting](/integrations/troubleshooting)


## Related topics

- [Connect your review provider](/integrations/review-integrations.md)
- [Connect Yotpo reviews](/integrations/yotpo.md)
- [Connect Okendo reviews](/integrations/okendo.md)
- [Connect Junip reviews](/integrations/junip.md)
- [Connect Stamped reviews](/integrations/stamped.md)